hbaij Responsible
Gaming

1. Age Restriction Policy

The legal minimum age for online gambling on the hbaij platform is 18 years. During the registration process, all new players are required to declare that they are aged 18 or older. Following initial registration, our KYC verification team reviews identity documents — including National ID cards, passports, and driving licences — to confirm the declared age before any real-money activity is permitted.

If at any point hbaij has reasonable grounds to suspect that a player may be under the age of 18, the account will be immediately suspended pending verification. Any deposits made during a suspended account period will be returned, and no winnings accrued will be paid out until age is confirmed. Accounts found to belong to underage players will be permanently closed.

We strongly encourage parents and guardians in Bangladesh to make use of internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed the hbaij platform, please contact us immediately at [email protected] and we will act without delay.

2. Warning Signs of Problem Gambling

Gambling becomes a problem when it negatively affects a person's finances, relationships, work, or mental health. Recognising the early warning signs is the most important step toward seeking help. hbaij encourages all players to reflect honestly on the following indicators:

3. Player Protection Tools

hbaij provides a comprehensive suite of responsible gaming tools that are accessible directly from your account dashboard. These tools are free to use, take effect quickly, and are designed to give you full control over your gambling activity on the platform. Below is an overview of the protections available to every hbaij player.

All responsible gaming tools can be activated via the Account Settings section after logging in. Changes to more restrictive settings (lowering limits, enabling time-out) take effect within minutes. If you have difficulty accessing or activating any of these tools, contact the hbaij support team via email and a member of our player protection team will assist you personally.

4. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the hbaij platform. When a player activates self-exclusion, their account is immediately suspended, all marketing communications are halted, and the player is blocked from creating new accounts during the exclusion period. hbaij takes self-exclusion requests seriously and implements them without delay.

How to Apply for Self-Exclusion

Important: Self-exclusion periods cannot be shortened or reversed once activated. If a player attempts to re-register a new account during an active exclusion period, hbaij reserves the right to close that account permanently and confiscate any deposits made in breach of the exclusion agreement. We apply this policy firmly in the interest of player protection.

5. Deposit & Spending Limits

Managing your spending is the single most effective way to keep gambling enjoyable and within budget. hbaij offers flexible deposit and loss limit tools that work with all supported payment methods in Bangladesh, including bKash, Nagad, Rocket, and Upay.

• Daily Deposit Limit: Caps the total amount you can deposit in any rolling 24-hour period. Useful for players who prefer to set a strict daily entertainment budget.
• Weekly Deposit Limit: Applies a rolling 7-day cap on total deposits. Recommended for players who do not play daily but want overall weekly spending oversight.
• Monthly Deposit Limit: A broader cap covering any rolling 30-day window. Suitable for players who prefer a single monthly budget ceiling rather than granular daily management.
• Loss Limit: Caps the maximum net loss you can sustain in a given period. Once your losses reach the set threshold, further betting is paused automatically until the limit period resets.
• Wager Limit: Restricts the total staking amount (bets placed) across a period, regardless of outcome. Useful for players who want to limit activity volume rather than monetary loss alone.

All limits are denominated in Bangladeshi Taka (৳) and apply across all games and betting markets on the hbaij platform simultaneously. Limits cannot be circumvented by switching games, payment methods, or devices. They apply at the account level and are tied to your verified player identity.

6. Time-Out & Cooling-Off

Sometimes a player simply needs a short break from gambling without committing to a full self-exclusion period. hbaij's time-out feature allows players to temporarily suspend their account for a defined short period. During a time-out, account login is blocked, deposits are disabled, and no promotional communications will be sent.

Available time-out periods on hbaij are as follows:

• 24 Hours — ideal following a particularly long session or a day where spending has felt higher than comfortable.
• 48 Hours — a weekend break option for players who want to step away after a busy week of cricket betting or casino play.
• 7 Days — a one-week cooling-off period suitable for players feeling mildly concerned about their activity patterns.
• 30 Days — a full month away from the platform, bridging the gap between a time-out and a formal self-exclusion request.

Time-out periods take effect immediately upon activation and cannot be reversed before the chosen end date. Once the period expires, your account will automatically reactivate unless you have chosen to extend the time-out or proceed to self-exclusion. hbaij will send a reactivation notification to your registered email address 24 hours before your time-out expires, so you are always aware of when your account will resume.

7. Support & Helpline Resources

If you feel that gambling is causing you difficulty, or if someone close to you is struggling with problem gambling, please do not hesitate to seek help. The hbaij support team is trained to handle these conversations with sensitivity and complete confidentiality.

We also strongly encourage players who are concerned about their gambling behaviour to speak with a trusted friend, family member, or healthcare professional. Mental health support is available through hospitals and clinics across Dhaka, Chittagong, Sylhet, Khulna, and other major cities in Bangladesh. Seeking help is a sign of strength, not weakness.

8. Our Commitment to Safe Play

Responsible gaming is not simply a legal checkbox for hbaij — it is a core part of who we are as a platform. Every member of the hbaij team, from our support agents to our product developers, is trained to recognise and respond appropriately to signs of problem gambling. We continuously review and improve our responsible gaming tools based on player feedback and industry best practices.

hbaij believes that the long-term success of our platform depends on players having a genuinely positive, sustainable relationship with gambling. We would rather a player take a break, set a limit, or self-exclude than continue playing in a way that causes them harm. Our responsible gaming tools exist specifically for this reason — they are there to be used, without judgment, whenever a player needs them.

We are committed to maintaining a gambling environment that is fair, transparent, and safe for all adults in Bangladesh who choose to use the hbaij platform. If you have suggestions for how we can improve our responsible gaming provision, please share them with our team at [email protected]. Your feedback helps us protect every player on the platform more effectively.